Refund Policy

Overview

At ZeroSmoke, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Eligibility for Refunds

• Items must be returned within 7 days of delivery.
• Products must be unopened and in original packaging.
• Proof of purchase (order number or receipt) is required.
• Opened or used products cannot be returned due to hygiene and safety regulations.

Refund Process

1. Contact us at zerosmoke2026@gmail.com with your order details.
2. We will review your request within 2 business days.
3. Once approved, ship the product back to our designated address.
4. Refund will be processed within 5-7 business days after we receive and inspect the returned item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.

Non-Refundable Items

• Opened or partially used pouches/cans.
• Items purchased during clearance sales (marked as final sale).

How to Request a Refund

To initiate a refund or raise any queries, simply send us an email at zerosmoke2026@gmail.com with your order number and a brief description of the issue. Our team will review your request and get back to you within 48 hours.

Contact Us

For any refund-related questions or concerns, reach out to us at zerosmoke2026@gmail.com. You can also DM us on Instagram. We're happy to help!